What is a Website Check?
The question has possible already turned you off and you are ready to look at something else, but just wait a minute and give me time to explain.
Mysteryshopper is a website the conducts light, medium or extensive reviews of a website from a typical customers view point. This is important because often the webmaster or design agency is very involved with the site to check every part, and does not have time to double check the final results. This can happen to the largest companies and the smaller sole owner website. This means lost business and unhappy customers. To give some examples.
One of the worlds largest customer products manufacturers. If you go to their contact link, fill in the form and click send, up comes a form requesting Authentication. So you can go no further unless you phone them and explain their website contact form is not working, should be fun and the answers.
Seriously, it is important for every website to have an independent check at least once a year, when did you last have a check-up of your website or health?
Here is another company that has not done a basic check on the primary method used by customers, the contact form. Clicking on “Service” shows a “Support” link. If you know what the product is then ok, then maybe it works ok, but if a general enquiry, not useful, then there is the “Email Us” link at the bottom, only 2 options “Technical Support” and Complaint” Clicking on Complaint and completing the form, always comes an error message as shown.
The form is fully completed, but still the same error message. So this error in understanding customer requirements meant that we are going to purchase a high level PC from another supplier, that’s £700 plus ASUS did not receive. Have you checked every function on your website lately?, you know it makes sense.
Another update on ASUS
It seems that the company will only supply a single language version for each country. So if you are French and live in the UK, you can only purchase an English version, and only from local agents. Companies that have not adapted to the modern world will find the customers go elsewhere.